Document Stuck In Queue

less than 1 minute read

Description:

You print a document on an installed printer and it gets stuck in the print queue. You can’t delete the “job” or get rid of it at all.

To Resolve:

  1. Run – cmd- net stop spooler (This stops the printer spooler service)

  2. Go to C:\windows\system32\spool\PRINTERS and C:\Windows\System32\spool\DRIVERS and delete any files there.

  3. Run – cmd- net start spooler (This starts the printer spooler service)

  4. If the printer is attached as a shared out printer, go on that computer and do the same steps.

  5. If the above doesn’t work, you have to look at Windows being corrupt, try these:

    • Replace the C:\Windows\system32\spoolsv.exe file with a fresh copy. I recommend running the Windows Repair Tool and rebooting.

    • Run – cmd – sfc/ scannow (This scans the OS files and determines if Windows is corrupt, it doesn’t always fix the issue. A reinstall or re-image may have to be done).

  6. You could also copy and paste the following into a batch file for later use:

    net stop spooler
    del %systemroot%\system32\spool\printers\*.shd
    del %systemroot%\system32\spool\printers\*.spl
    net start spooler