Users will have an issue where Excel will crash when they open a document from Sharepoint. The user will be able to login to Sharepoint, log out a document, enter their credentials to open it, and right before it opens – it crashes the application with the error “Excel has stopped working” – eventvwr just shows appcrash.exe.
This is a well known issue caused by Windows Update KB3055034. You need to Run – Appwiz.cpl – Installed updates – Sort – Uninstall. While in there, I uninstall KB3054886 as well as it showed up a lot in search results for this issue.
Reboot the computer and have the user try again.
NOTE: When I first heard about this issue, and after calling Sharepoint support, I was given a list of KB’s to uninstall. I created a batch script to uninstall them like:
@echo off wusa /uninstall /kb:3055034 /quiet /norestart wusa /uninstall /kb:3054886 /quiet /norestart shutdown -r -t 03 echo “done”
.. or something to that effect. Didn’t work. The computer would reboot and even say “configuring updates”, but the update was still installed. The only way I found this to work is to actually manually run the commands and pick the updates out of the list to uninstall.
- After reboot, make sure to check for updates and hide the culprit updates as well.