Veeam Endpoint Stuck On “Backing Up”

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Description:

Follow these steps to reset the database for Veeam Endpoint in the event that it gets stuck on “starting backup”.

To Resolve:

  1. Run – services.msc – Stop the “Veeam Endpoint Backup Service”. If it won’t, open up an admin command prompt and type:

sc query ex (service name) #NOTE: you can get this from the right clicking the service – Properties and copying the service name
taskkill /pid (pid number) /f

  1. Run – regedit – Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup
    2a. Create the following key if it is not there:

Name = RecreateDatabase

Type = DWORD (32 bit)

Value = 1

  1. Start the Veeam Backup Service from step 1. The key recreates the database, so it may take a while.

  2. After it starts, stop it again. Verify that the key changes from 1 to 0.

  3. Now just start it again, it should be asking you to configure your “first” backup since it’s a new database.

References:

https://tinkertry.com/veeam-endpoint-backup-database-reset