Veeam Endpoint Stuck On “Backing Up”

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Description:

Follow these steps to reset the database for Veeam Endpoint in the event that it gets stuck on “starting backup”.

To Resolve:

  1. Run – services.msc – Stop the “Veeam Endpoint Backup Service”. If it won’t, open up an admin command prompt and type:

sc query ex (service name) #NOTE: you can get this from the right clicking the service – Properties and copying the service name
taskkill /pid (pid number) /f

  1. Run – regedit – Navigate to: HKEY\_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup
    • Create the following key if it is not there:
    • Name = RecreateDatabase
    • Type = DWORD (32 bit)
    • Value = 1
  2. Start the Veeam Backup Service from step 1. The key recreates the database, so it may take a while.

  3. After it starts, stop it again. Verify that the key changes from 1 to 0.

  4. Now just start it again, it should be asking you to configure your “first” backup since it’s a new database.

References:

https://tinkertry.com/veeam-endpoint-backup-database-reset